Foodq.in Terms & Conditions
Last Updated: 04 October 2026
These Terms & Conditions (“Terms”) govern your access to and use of FoodQ.in, including its website, mobile applications, QR ordering services, digital ordering systems and related services (“Platform”).
FoodQ.in is operated by MyCo Soltech LLP (“MyCo”, “we”, “us” or “our”).
By accessing FoodQ.in, scanning a FoodQ QR code, placing an order, or using any service provided through the Platform, you agree to these Terms.
1. About FoodQ
FoodQ is a technology-enabled food ordering platform that allows customers to place orders with participating restaurants, hotels, food courts, cafeterias and other food-service providers (“Food Partners”).
Depending on the Food Partner, FoodQ may enable:
Order from your desk
Pickup / parcel orders
QR-based ordering
Web and mobile ordering
Ordering through supported third-party platforms
FoodQ primarily provides the technology and digital ordering infrastructure. The Food Partner is responsible for the preparation and fulfilment of food orders.
2. Food Partner Responsibility
The Food Partner is solely responsible for:
Food preparation and quality
Food safety and hygiene
Ingredients and allergens
Menu descriptions
Product availability
Pricing and applicable taxes
Portion size
Preparation time
Order acceptance
Pickup and/or delivery fulfilment
FoodQ does not manufacture, prepare or package food unless expressly stated otherwise.
3. Placing an Order
When you place an order through FoodQ:
You select products available from the Food Partner.
You provide the required information.
You make payment where online payment is available.
The order is transmitted to the Food Partner.
The Food Partner accepts and prepares the order.
An order is considered confirmed when confirmation is provided through FoodQ or by the Food Partner.
FoodQ may display estimated preparation, pickup or delivery times. These are estimates and are not guaranteed.
4. Menu, Pricing and Availability
FoodQ endeavours to display accurate menu information. However, prices, descriptions, photographs, availability and other information may change.
The Food Partner is responsible for providing current and accurate information.
If an ordered item becomes unavailable, the Food Partner may offer an alternative, cancel the relevant item or process a refund, as applicable.
5. Payments
Payments may be processed through third-party payment gateways or other authorised payment service providers.
Payment transactions may be subject to the terms and policies of the relevant payment provider.
FoodQ may not be responsible for failures, delays or errors attributable to third-party payment service providers.
6. Cancellation and Refunds
Cancellation and refund eligibility may depend on:
Whether the order has been accepted
Whether preparation has started
The nature of the order
The Food Partner's cancellation policy
Applicable payment and refund conditions
Once preparation has commenced, cancellation may not be possible.
Where a refund is approved, it will generally be processed through the original payment method or another permitted method.
7. Pickup / Parcel Orders
For pickup orders, customers must collect their order from the designated Food Partner location.
Customers should provide the necessary order details or confirmation at the time of collection.
FoodQ is not responsible for delays or losses resulting from a customer's failure to collect an order within the applicable pickup period.
8. Delivery
Where delivery is available, it may be performed by the Food Partner or an independent third-party delivery provider.
Delivery times are estimates and may be affected by traffic, weather, demand, preparation time, operational issues and other circumstances.
FoodQ does not guarantee a particular delivery time unless expressly stated.
9. Food Allergies and Dietary Requirements
Customers are responsible for informing the Food Partner about allergies, dietary restrictions or special requirements before ordering.
FoodQ relies on information supplied by Food Partners and does not independently verify every ingredient, preparation process or allergen declaration.
Customers with serious food allergies should contact the Food Partner directly before placing an order.
10. Customer Information
Customers must provide accurate information necessary to process an order.
You are responsible for ensuring that your contact, pickup and delivery information is correct.
You must not use another person's account or information without appropriate authorisation.
11. Privacy
FoodQ may collect and process information required to provide ordering, payment, customer support, security, communication and related services.
Personal information will be handled in accordance with FoodQ's Privacy Policy and applicable laws and regulations.
12. Communications
By using FoodQ and providing your contact details, you may receive service-related communications, including:
Order confirmations
Order status updates
Payment notifications
Pickup notifications
Delivery updates
Customer support communications
Marketing communications will be handled in accordance with applicable consent and communication requirements.
13. Prohibited Activities
You must not:
Use FoodQ for unlawful purposes
Place fraudulent or intentionally false orders
Misuse promotional offers
Attempt unauthorised access to the Platform
Interfere with Platform security or operation
Introduce malicious software or code
Copy, scrape or commercially exploit Platform content without permission
Impersonate another person or business
Use FoodQ to harm, deceive or defraud others
14. Intellectual Property
FoodQ, its software, technology, design, graphics, content, trademarks, logos and other intellectual property are owned by or licensed to MyCo Soltech LLP or their respective owners.
Except where expressly permitted, no part of the Platform may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.
15. Third-Party Services
FoodQ may integrate with third-party services including payment gateways, delivery providers, communication services, analytics providers, mapping services and other technology providers.
Such services may be governed by the respective third party's terms and policies.
16. Platform Availability
We endeavour to maintain the availability and security of FoodQ. However, uninterrupted or error-free operation cannot be guaranteed.
The Platform may temporarily become unavailable because of maintenance, technical problems, network failures, third-party service interruptions, security incidents or circumstances beyond our reasonable control.
17. Limitation of Liability
To the maximum extent permitted by applicable law, MyCo Soltech LLP shall not be responsible for losses arising from matters outside its reasonable control, including:
Food quality or preparation
Food ingredients or allergens
Food Partner operations
Order preparation delays
Delivery services operated by third parties
Payment gateway failures
Incorrect information supplied by Food Partners
Customer-provided incorrect information
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
18. Consumer Rights
Nothing in these Terms is intended to restrict or remove any rights or remedies available to consumers under applicable law.
Customers retain all mandatory rights available to them under applicable Indian consumer-protection laws and regulations.
19. Customer Complaints and Support
For issues relating to food quality, preparation, menu items or fulfilment, customers may contact the relevant Food Partner.
For FoodQ technology, ordering, payment or Platform-related issues, customers may contact:
MyCo Soltech LLP
Email: support@mycosoltech.com
Phone: +91 73388 96906
Website: foodq.in
20. Suspension or Termination
MyCo Soltech LLP may suspend or restrict access to FoodQ where reasonably necessary, including where a user:
Violates these Terms
Engages in fraudulent activity
Misuses the Platform
Creates a security risk
Uses the Platform unlawfully
21. Changes to These Terms
MyCo Soltech LLP may modify these Terms from time to time.
The updated version will be published on FoodQ.in with the revised “Last Updated” date.
Continued use of FoodQ after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
22. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable mandatory consumer-protection provisions, disputes relating to these Terms or the Platform shall be subject to the jurisdiction of the competent courts in Chennai, Ta mil Nadu.
23. Contact Us
MyCo Soltech LLP
Operator of FoodQ.in
Email: support@mycosoltech.com
Phone: +91 73388 96906
Website: foodq.in
