Foodq.in

Cookies & Privacy

Last Updated: 04 October 2026

This Privacy Policy explains how MyCo Soltech LLP (“MyCo”, “we”, “us” or “our”), operator of FoodQ.in, collects, uses, stores and protects personal information when you use our website, mobile applications, QR ordering services and related services (“Platform”).

By using FoodQ.in, you acknowledge this Privacy Policy.

1. Information We Collect

Depending on how you use FoodQ, we may collect:

A. Information you provide

Name

Mobile number

Email address

Delivery address, where applicable

Order details

Food preferences or special instructions provided by you

Payment-related transaction information

Customer support communications

Information provided when creating an account

We do not intend to collect sensitive payment credentials such as your complete card number, CVV or banking password. Payments may be processed by authorised third-party payment providers.

B. Information collected automatically

When you access FoodQ, we may collect:

IP address

Browser and device information

Operating system

Device identifiers

Approximate location information where enabled

Pages or services accessed

Date and time of access

Referral information

Technical and diagnostic information

C. QR Ordering Information

When you scan a FoodQ QR code at a participating Food Partner location, we may process information associated with the QR session, outlet, table/order location and order placed through that session.

2. How We Use Your Information

We may use information to:

Process and manage food orders

Facilitate pickup or delivery

Process payments

Send order confirmations and updates

Provide customer support

Communicate with Food Partners

Improve FoodQ products and services

Maintain security and prevent fraud

Analyse usage and Platform performance

Troubleshoot technical problems

Comply with applicable legal requirements

Send promotional communications where permitted and appropriately consented to

3. Sharing of Information

We may share relevant information with:

Food Partners

Information necessary to fulfil your order may be shared with the restaurant, hotel, cafeteria, food court or other Food Partner.

Service Providers

We may use third-party providers for:

Payment processing

Hosting and cloud services

Analytics

Communication

SMS/WhatsApp/email notifications

Customer support

Delivery services

Security and fraud prevention

These providers may process information only as necessary to provide their services.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order or lawful government request.

4. Payment Information

FoodQ may use third-party payment gateways.

Payment information may be processed directly by the relevant payment provider and may be subject to that provider's privacy policy and terms.

5. Cookies and Similar Technologies

FoodQ uses cookies and similar technologies to operate the Platform, remember preferences, understand usage and improve our services.

Please refer to our Cookie Policy below for more information.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services

Maintaining transaction records

Customer support

Security and fraud prevention

Legal and regulatory compliance

Resolving disputes

When information is no longer required, it may be deleted, anonymised or otherwise securely disposed of, subject to applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

Obtain information about processing of your personal data

Request correction of inaccurate information

Request deletion of personal data where applicable

Withdraw consent where processing is based on consent

Raise a complaint regarding processing of your personal data

Where consent is used, we will provide a reasonably accessible mechanism to withdraw it.

The DPDP Rules contemplate that withdrawal of consent should be as easy as giving consent. �

MeitY +1

9. Children's Privacy

FoodQ is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required.

If we become aware that personal information has been collected contrary to applicable requirements, we will take appropriate steps.

10. Third-Party Websites and Services

FoodQ may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices of third-party services.

Users should review the privacy policies of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on FoodQ.in with a revised “Last Updated” date.

12. Contact Us

For privacy questions, requests or complaints:

MyCo Soltech LLP

FoodQ.in

Email: support@mycosoltech.com

Phone: +91 73388 96906

Website: foodq.in

FOODQ.IN — COOKIE POLICY

Last Updated: 04 October 2026

This Cookie Policy explains how MyCo Soltech LLP, operator of FoodQ.in, uses cookies and similar technologies.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites remember information about your visit and provide functionality, security and analytics.

2. Types of Cookies We May Use

A. Essential Cookies

These cookies are necessary for FoodQ to operate correctly.

They may support:

Shopping/order functionality

Security

QR ordering sessions

Payment and transaction processes

Website functionality

These cookies generally cannot be disabled where they are essential for providing the service.

B. Preference Cookies

These cookies help remember choices such as:

Language preferences

Location or outlet selection

User interface preferences

Other session preferences

C. Analytics Cookies

We may use analytics technologies to understand:

Number of visitors

Pages visited

User journeys

Platform performance

Errors and technical problems

General usage patterns

Analytics information may be aggregated or otherwise processed to improve FoodQ.

D. Marketing Cookies

Where used, marketing or advertising technologies may help us understand campaign effectiveness or provide more relevant communications.

Where applicable, these technologies will be subject to appropriate consent and controls.

3. Third-Party Cookies

Some third-party services integrated into FoodQ may place their own cookies or similar technologies.

These may include providers for:

Analytics

Payment processing

Security

Maps

Communications

Embedded services

Advertising, where applicable

Their use of cookies is governed by their respective policies.

4. Managing Cookies

You can control or delete cookies through your browser settings.

You may also be able to manage cookie preferences through a cookie consent mechanism provided on FoodQ.in.

Please note that disabling essential cookies may affect the functionality of FoodQ, including ordering and account-related features.

5. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Any changes will be published on FoodQ.in with the updated date.

6. Contact